Get in touch
A named human, on every account.
Tell us where freight is moving (air, ocean, ground, or all three) and we'll route the conversation to the desk that owns it. Most quotes come back inside one business day.
Contact us
Send us a message.
Questions about shipments, services, partnerships, billing, or support? Send a general note and we’ll route it to the right Keen Cargo contact.
FAQ
Common questions.
The things shippers ask before the first conversation.
How fast do you turn around a quote?
Standard lanes get an indicative rate inside one business day. Anything custom (charters, project cargo, multi-modal moves) usually takes 48 to 72 hours so the operations lead can scope it properly. We always confirm the timeline in the first reply, even if the rate itself takes longer.
Is there a minimum volume to work with you?
No hard floor, but we're a managed-service forwarder, not a self-serve marketplace. The relationship works best for shippers moving 50+ shipments a year or running a recurring lane. Below that you'll get the same quality, but the economics may favour a digital-only forwarder.
What does "the rate holds" actually mean?
The quoted price is the price on the invoice: no fuel-surcharge surprises, no peak-season step-changes mid-contract. We absorb fluctuations within the contracted period. If the underlying cost moves enough that we'd renegotiate, we tell you 30 days before the next contract window, never inside it.
Can you work with my existing customs broker?
Yes. About 40% of our customers keep their broker and use us for forwarding only. We hand over clean docs and an EDI feed; your broker files. The other 60% use our in-house licensed brokers in 38 countries. Either way is fine; the choice is usually about audit trail control.
Do you handle pharma, cold-chain, or dangerous goods?
Pharma and cold-chain: yes, with temperature-controlled lanes through Manila, Singapore, Rotterdam, and Long Beach. DG: Class 2, 3, 4, 6, 8, and 9 across air and ocean; Class 1 and 7 by exception only. Tell us the UN number and packing group when you send the request; it routes faster.
How does tracking integrate with our systems?
REST API, GraphQL, or EDI 214/315/990: your choice. Webhooks fire on every milestone. Most customers pull data into their TMS or PO system; some stream it into a BI tool. Implementation is usually a half-day with one of our integration engineers.
What insurance options do you offer?
All-risk cargo insurance underwritten on every shipment by default, averaging 0.18% of declared value, with claims paid in 7 days. We can also work with your existing policy if you have a master programme; in that case we drop the per-shipment line.
Where are you headquartered?
Manila is APAC HQ and our largest hub. Direct offices in Singapore, Rotterdam, Long Beach, and Dubai handle their respective regions. Bonded partners in 38 more countries fill the rest of the network. Every account is owned by one named lead in your closest hub.